Skip to main content
Jerry from Waupaca awarded $44,513*... Michael from Neenah awarded $60,000*... Jerry from Somers awarded $40,500*... Kathleen from Athens awarded $30,000*... Rolf from Stoughton awarded $35,000*... Charles from Menasha awarded $29,500*... Linda from Black River Falls awarded $24,500*... Charles from Freedom awarded $21,500*... Jerome from Menominee awarded $21,500*... Thomas from Amherst awarded $55,000*... Jerry from Durand awarded $29,000*... Michael from Oshkosh awarded $33,000*... Charles from New London awarded $22,500*... Stephen from Wauwatsoa awarded $16,250*... Steven from Lavalle awarded $27,000*... Richard from Saxon awarded $27,500*... Peter from Marinette awarded $29,000*... Kevin from Omro awarded $45,000*... Kranski from Black Creek WI awarded $26,773.13*... Garry from Edgar awarded $26,773.13*... Daniel from Appleton awarded $19,596.60*... Michael from Neenah awarded $47,619.00*... Jerry from Waupaca awarded $35,610.62*... Brian from Wausau awarded $12,430.00*... Roger from Green Bay awarded $14,397.00*... Belinda from Milwaukee awarded $10,030.00*... Ronald from Fond du Lac awarded $14,755.00... Richard from Kewaskum awarded $15,153.07... Marcel from Beaver Dam awarded $12,931.50... Gail from Prarie du Sac awarded $9,580.00... Richard from Antigo awarded $18,030.00*... Nadine from Wausau awarded $7,597.00*... Daniel from New Holstein awarded $14,000*... Shirley from Oshkosh awarded $18,000*... Robert from Fond du Lac awarded $15,000*... Kenneth from Milwaukee awarded $10,000*... *Not all claims qualify. Award amounts vary on a case-by-case basis.

Telecommunications Relay Service

Telecomunications relay service

Telecommunications relay service or sometimes also called a dual-party telephone relay service. It enables text telephone users to communicate with a non-text telephone user by way of a relay service communications assistant. The ADA mandated this nationwide relay service by 1993. There are several available types of this service: voice carry over, VCO with privacy, two line VCO,  hearing carry over, HCO with privacy, two line HTO,  DeafBlind variation, speech to speech, captioned telephone etc.

Voice carry over allows a person with hearing loss to receive a text of what the other person have said. Hearing carry over is not as common type. It allows allows a person who is speech-disabled but can hear to use their hearing while sending responses to a person who is hearing via the HCO user’s typed text. Speech to speech is for people with speech disabilities. A TRS operator who is specially trained revoices what the person with the disability wanted to say. DefBlind variation exist for people who are both def and blind. Captioned telephone (also called captioned relay or Cap-Tel) is a hybrid communication method that enables people who are hard of hearing, oral deaf or late–deafened to make phone calls.[5] It is a telephone that displays real-time captions of the current conversation.